Question 1

How does Bortoh work without bank sync?

Accepted Answer

Bortoh is manual by choice. You enter transactions (text, voice, or receipt photo) and Bortoh auto-categorizes. It also accepts CSV and PDF statement imports. This avoids dependency on third-party APIs that fail, and keeps your bank out of any access.

Question 2

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel anytime with one click. Your data remains yours and can be exported as CSV, PDF, or JSON. No forced retention, no tricks.

Question 3

How many currencies does Bortoh support?

Accepted Answer

9 currencies currently: USD, EUR, GBP, CAD, AUD, BRL, ARS, JPY, CHF. FX rates updated daily. You can hold accounts in any combination and see consolidated net worth in a single currency.

Question 4

Is my data secure?

Accepted Answer

TLS 256-bit in transit, AES-256 at rest. Database-level isolation (Row-Level Security). SOC 2 Type II infrastructure. We never store bank logins or card numbers. Your conversations with Bortoh don't train AI.

Question 5

What's the difference between Free and Pro?

Accepted Answer

Free: unlimited accounts and transactions, budgets, goals, net worth, spreadsheet (view only), ~15 AI messages per day. Pro: ~300 messages per month, smarter AI model, tax reports, CSV/PDF/XLSX export, ~50 file imports per month.

Question 6

Does Bortoh work on mobile?

Accepted Answer

Yes. Bortoh is responsive web, works on any browser (desktop, tablet, phone). No native app yet, but the PWA behaves like one. You can add it to your home screen.

Question 7

Do I need a credit card to start?

Accepted Answer

No. The Free plan is truly free — no card, no tricks. If you want to try Pro, there's a 14-day free trial. We only ask for a card if you decide to continue with Pro.

Question 8

How long does it take to start?

Accepted Answer

5 minutes. Create account (email + password), answer 3 onboarding questions (income, fixed expenses, main goal), and Bortoh is ready. You can add transactions immediately.

Question 9

Does Bortoh offer multi-language support?

Accepted Answer

Yes. Support in English, Portuguese, and Spanish. Response within 24 business hours. The entire product is also translated in all 3 languages.

Question 10

Do you sell my data?

Accepted Answer

No. Never. Your financial data is never shared, sold, or used to train AI. No ads, no third-party tracking. The business model is simple: you pay Pro, we maintain the product.

Question 11

Can I export my data?

Accepted Answer

Yes, anytime. Formats: CSV, PDF, XLSX, JSON. All history, all categories, all accounts. Total portability — if you want to leave, you take everything with you.

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